Overview
At Brooke Summits, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, we offer a straightforward returns and refunds process.
Eligibility for Returns
Items must be unused, undamaged, and in their original packaging.
Returns must be initiated within 14 days from the date of delivery.
Only products purchased directly from Brooke Summits are eligible for return.
Return Process
Contact our customer support team at [email protected] within 14 days of receiving your order.
Provide your order number, item details, and reason for return.
Our team will guide you through the return process and provide the shipping instructions.
Refunds
Once we receive and inspect the returned item, refunds will be processed within 7–10 business days.
Refunds will be issued using the same payment method used at the time of purchase (for cash-on-delivery orders, refunds will be processed via bank transfer or agreed method).
Shipping charges are non-refundable, except in cases where the return is due to our error or defective product.
Exchanges
Exchanges are subject to product availability.
Contact us at [email protected] to request an exchange.
We will provide instructions on returning the original item and sending the replacement.
Contact Us
For any questions regarding returns or refunds, reach out to [email protected]. Our team is here to assist you promptly and ensure your satisfaction.
